BPTO launched on Wednesday (July 31, 2019) the IP Digital Plan, which aims to expand and facilitate the provision of services over the Internet. The initiative is the result of the partnership with the Special Secretariat of Productivity, Employment and Competitiveness and the Digital Government Secretariat of the Ministry of Economy, as well as the Special Secretariat of State Modernization.
The plan foresees 24 actions, which will facilitate citizen service by deploying new information and communication technology resources. Among the measures is the deployment of e-Chip, an online system for ordering integrated circuit topographies. This will make BPTO’s services 100% digital.
A task force instituted by BPTO works to deploy new digital products. Among them, the following stand out:
Tool for the user to schedule, via the internet, attendance or distance attendance;
Evaluation system after the use of each service, via web and SMS;
Chatbot, a program that uses artificial intelligence to simulate conversations and provide information to the user;
New INPI portal, designed from user behavior;
Application of press releases and news;
Single Sign-On (Br Access), by adhering to the Digital Government Secretariat tool, through which it is possible to use digital public services with a single user registration;
Digital means of payment, such as credit and debit card, from solution under development by the Digital Government Secretariat.
With the IP Digital Plan, BPTO plans to adopt a new model of interaction with society, which values greater access to information, open data and the provision of a secure virtual environment for service provision.
The Plan also converges with the tools of the federal government’s Digital Citizenship Platform, which aims to expand and simplify Brazilian citizens’ access to digital public services, including through mobile devices.
News from: BPTO